Our client, a well-known and established insurance provider, is seeking a Claims Support Assistant to join their team for their office in Fort St. John. This is a long-term contract position offering very competitive compensation including excellent benefits.This is an ideal position if you have a strong administrative background, specifically fast and accurate typing abilities, and excellent attention to detail and demonstrated problem solving skills. Please apply today!Purpose: To provide general administrative support to claims process and department.Job Requirements: Knowledge/Technical Skills- of the relevant corporate and department policies, procedures, and systems as they pertain to claims and office administration− of business English, grammar, punctuation and spelling − of the relevant computer applications, systems and the internet to produce correspondence, reports, memos − to operate office equipment.− to keyboard at the established proficiency level Analytical/Problem Solving Skills− to review reports/documents/letters for accuracy and completeness - to perform error correction and spot discrepancies and anomalies- to research, assess and take measures to correct problems within scope of responsibilities Communication/Interpersonal Skills- to respond to a wide variety of enquiries in a manner that fosters and maintains positive relations between the Corporation and its customers- to greet and provide information to customers and handle difficult customers on occasion- to work co-operatively in a team environment Organizational Skills- to follow-up to ensure correction of inaccurate information- to organize own workload to meet departmental standards Physical/Concentration Ability− to work under time pressures to meet deadlines − to deal with routinely repetitive work requiring focus and accuracy− to stand, bend and lift while performing mail room, photocopying and/or filing duties Working Environment- some safety precautions required occasionally when dealing with hostile claimants Key Responsibilities: Claims Administration: Provides claims administration support by completing correspondence for various types of claims within specific timelines as per the department’s policies and procedures. Records and stores customer belongings retrieved from non-drivable vehicles.Office Equipment & Supplies: Ensures office equipment is maintained and functional, requesting maintenance and repair service where appropriate. Orders, reconciles and distributes office supplies.Administrative support: Provides administrative support for staff in the department, such as taking meeting minutes, scheduling meetings, time accounting, preparing reports and meeting/presentation materials. Prepares file documents for records retention according to departmental and corporate policies.Customer Enquiries: Responds to problems/enquiries from customers, regarding claim file information via written correspondence, email and telephone. Reviews problems and determines appropriate actions. Collaborates with other departments to complete work and resolve problems. Screens information to be released and ensures compliance with information privacy requirements.Performs other related duties that do not affect the nature of the job.Requirements: High school diploma or post-secondary education (degree, certificate, diploma) or an equivalent combination of education and administrative experience in an office setting.Strong computer skills including MS Office, as well as strong data entry (minimum of 5,000 kph at 95% accuracy) and excellent typing skills (55 wpm at 90% accuracyExceptional organizational and time management skills and proven ability to meet deadlines.Excellent interpersonal skills, accuracy and attention to detail along with an ability to work well in a team-environment. Flexible and adaptable to changing work demands, volumes and schedules. Professional references, educational verification and background checks will be conducted for this position.About Us
Kelly Services believes in relationships not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and around the world. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, and you’re interested in entry-level or management positions on a temporary or permanent basis, we’ll work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs. See what we have to offer.
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Industry: Recruitment and Staffing
Job Category: Accounting and Finance