Manager Client Care - Fort St. John, BC

RBC
City: Fort St. John
Last visit: 2014-10-29
Author's ads: 1

Posted: 2014-10-29

Description:

City: Fort St. JohnAddress: 10312 100th StreetWork Hours/Week: 37.5Work Environment: BranchEmployment Type: PermanentPay Type: SalariedExempt/Non-Exempt: N/A% Travel Required: 0People Manager: YesJob Posting End Date: 11/03/2014   Position Purpose: Provides management by leading the establishment and the achievement of team sales objectives and related activities, to achieve a superior client experience, optimal business retention, profitable growth and productivity. Develops RBC Financial Group and community relationships to capitalize on business opportunities. Provides ongoing coaching and development of staff, ensuring a high level of employee capability and engagement through focused sales management routines. This role also balances the rewards of meeting business objectives with the risk of loss to the client, employee and shareholder by following corporate compliance/policies to maintain risk exposure and to operate within a legal framework and in accordance with securities regulations. Leads and champions Customer Loyalty initiatives, ensuring a superior customer service experience. Key Accountabilities: 1. Responsible for managing the unit operational effectiveness - both overall operations and standards.2. Ensures compliance with risk management guidelines as per RBC policies and procedures.3. Build and sustain staff relationships by providing meaningful and timely feedback (formal and informal partnering with employees in identifying and working toward career goals and conducting routines, performance management and other processes as per RBC processes & folios.4. Maintain personal accountability to individual learning and self-development. Knowledge/Experience: Knowledge/Accreditations:- Previous financial services experience Experience:- Minimum 2-3 years people management experience- Good understanding and management of operational policies and guidelines (i.e. Cash, Anti-Money Laundering, etc) Skills/Competencies/Attributes:- Proven leadership and people management skills- Strong sales management capabilities- Customer centric through proven customer loyalty initiatives/activities- Self-motivated and strong interpersonal skills Each role at RBC offers a variety of development opportunities that are critical to an individual's career growth. In this role, the successful candidate can expect to gain experience in interacting with clients and developing general product/client knowledge. RBC offers a Total Rewards program including a competitive compensation along with an array of flexible benefit, work/life and career development programs, long term investment and retirement savings. *LI-TT1 Diversity and Equal Opportunity Employment:

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally-protected factors.  Join Our Talent Community

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Industry: Financial Services and Banking

Job Function: Sales and Business Development

Website: http://www.rbc.com/careers