Branch Manager

Branch Manager
Employment type: Full-time
City: Langley
Last visit: 2014-05-08
Author's ads: 1

Posted: 2014-05-08


Manufacturing and distributing premium products for over 50 years, Mitten has earned a solid reputation for its customer driven approach to service and unwavering dedication to distributing Premium Exterior Building Products.

At Mitten, we understand your home is a place to make memories with family and friends. 

Is it color that drives your inner designer wild? Or are you a do-it-yourself-er searching for easy to install exterior solutions for your home? At Mitten, we are homeowners with the same concerns and aspirations. Our team of passionate professionals take pride in providing you, our valued customer, with the best products for your home for years to come. We back our products with a Lifetime Warranty and over 50 years of customer satisfaction.

Reporting to the Regional Sales Manager, this position is responsible for managing all operations of their branch including financial performance, sales production, new business development, operations and associate training and development.


Ensure all employee training is up to date, all safety practices are understood and consistent safety practices are applied.

Ensure all equipment and racking is well maintained and in safe condition.

Ensure the warehouse is clean and organized and monthly safety inspections are performed.

Ensure branch activities are compliant with all applicable Health & Safety legislation.

Complete accident investigations, WCB paperwork.

Ensure warehouse staff consistently use proper lifting techniques/loading techniques as set out by the Human Resources & Health & Safety departments.

Manage inventory to ensure sufficient turns are achieved.

Ensure a high customer service rating is consistently achieved.

Implement an inventory cycle count procedure to ensure inventory accuracy.

Implement FIFO practices.

Ensure stock replenishment is sufficient.

Ensure all company Standard Operating Procedures (SOP's) are consistently applied.

Supervise general office functions such as Accounts Payable, Credit & Collections, order entry, customer service, etc.

Responsible for the hiring, orientation, training and development of office and warehouse staff.

Responsible for expense management within the branch.

Responsible for efficiencies and continuous improvement initiatives.

Responsible for freight management.

Responsible for effective scheduling and use of any existing branch delivery trucks which includes driver safety compliance and maintenance schedules.

Responsible for security of the facility and all contents; this would include any existing outside storage areas.

Responsible for successfully driving agreed upon sales targets within each defined channel and developing a productive sales team.

Assigns and ensures active participation in local Home Builder Associations and approved industry organizations.

Executes all defined and approved sales promotional activities such as trade shows, monthly promos, open house events, "Certified" training programs, Designed Exterior contractor programs, etc.

Manage the daily activities including customer relationship management (CRM) reporting of the Sales Representatives.

Focus on overall sales channel performance, constantly looking for ways to improve sales and client satisfaction according to agreed upon Key Performance Indicators (KPI's

Work closely with Sr. Management in planning and developing strategies and implementing programs to ensure effective selling, promotion, customer education and seamless customer service and satisfaction.

Responsible for achieving personal sales targets within an assigned territory.

Distribute sales and marketing literature to current and potential customers.

Produce weekly sales information into M2 and branch reports for distribution to Regional Sales Manager and Head Office.

Responsible for servicing/maintenance of retail sales programs.

Assist sales staff with product specification and sourcing.

Participate in tradeshows as required.

Participate in company sales meetings and activities as required.


University or college degree in Business Administration, Supply Chain Management, Marketing or Finance.

10+ years of industry related experience including previous experience within a Branch/Sales Management role preferred.

5+ years of P & L responsibility.

Knowledge of the exterior building products industry an asset.

Proven leadership skills.

Creative, flexible and innovative team player who can motivate his/her people.

Strong organizational, problem-solving and analytical skills.

Excellent written and verbal communication skills.

Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.

Proven ability to handle multiple projects and meet deadlines.

Well developed negotiation, project and account management skills.

Intermediate knowledge of Microsoft Office programs including Word, Excel, PowerPoint, Outlook, etc.

Travel will be required.

Career Level: Management

Industry: Building Materials

Job Function: Sales and Business Development