Property/Location: Cascades Casino, LangleyWho We Are:At Gateway Casinos & Entertainment we know that our remarkable team of 3,000 professionals in nine casinos and three community gaming centers is what makes us stand out in the Canadian Gaming and Hospitality industry. We hire great people for their professionalism and passion for exceptional customer service. By joining one of the largest casino companies in Canada, you will enjoy various career opportunities, a culture of continuous improvement, and the excitement of an environment that embraces diversity, integrity and fun.Share your passion for people and service! Welcome to Gateway.The Position:We are seeking motivated and diligent professionals who believe in going the extra mile to provide the level of professionalism that Gateway is famous for. The Security Compliance Manager is critical to the continued success of our operations. The primary goal of this position is to manage the security activities and ensure that customer service, security standards and policies and procedures are followed. This dynamic role calls for a proven team leader with exceptional decision-making skills, and the ability to bring out the best talents of our staff members. The position requires a process-oriented individual with a 'hands-on' approach and good judgment skills under pressure. With an excellent management talent the incumbent will undertake security initiatives and oversee the financial, human resources and supply needs.Key Responsibilities:Ensures that all aspects of the Security department meet and or exceed the casino and regulators standards, policies and procedures. Manages, contributes and applies strategies to improve processes, standards, customer service and team morale.Supervises and participates in the security team activities and shifts by leading, training, mentoring, evaluating, and providing feedback as appropriate. Develops and supervises staff to achieve high levels of performance and customer service. Oversees the human resources issues, performance, safety and recruitment needs of the departmentConducts investigations, determines findings and informs to casino management, regulatory and police. Maintains building access and egress controls and ensures that department initiatives such as building evacuation, are coordinated with department and casino staff.Retains a thorough and updated knowledge of company policies and procedures, provincial and local regulations for casino operations. Liaises with the management team and participates in casino initiatives. Contributes to the service standards and department budget. Ensures scheduling and expenditures are controlled.Holds meetings with staff and their representatives What You Will Require:2 years Security or comparable experience in a casino, military or police setting plus 1 year of supervisory experienceCompletion of GSO training Thorough knowledge of casino operations, gaming regulators policies and procedures as they pertain to casino and security operationsProven leadership abilitiesWorking knowledge of word processing, spreadsheet software, email and internet browsersExcellent English communication skills; both verbal and written.Good observation skills and natural attention to detailProven record of good judgment under pressureWorking knowledge of Criminal Code of Canada an assetWhat Is Next:If this is an opportunity you are interested in and your qualifications match the job described above; please apply electronically and early so that you don't miss this opportunity. This job will remain open and posted on Gateway Careers website until a competitive candidate pool is identified. Gateway is not responsible for the validity of jobs listed on other websites. We appreciate and thank you for your application. Only the most qualified candidates who are legally entitled to work in Canada will be contacted for pre-screening. In the event that you do not hear from us this time around, please feel free to apply for future vacancies. Gateway is not accepting agency resumes for this position at the moment.www.gatewaycasinos.com/careers
In-house job opportunities. We pride ourselves of developing talent from within.
Reward and recognition programs
Free Parking (in most locations)
For casual positions, we hire based on your availability
Fast paced, fun, exciting work environment just a cool place to work!
Career Level: Management
Years of Relevant Experience: 5 Years
Job Function: Security and Surveillance