Customer Service Representative

CIBC
City: Nelson
Last visit: 2014-04-26
Author's ads: 1

Posted: 2014-04-26

Description:

Real opportunity to grow

As one of Canada's largest employers, CIBC offers a variety of career opportunities. Our people are the key to achieving our vision of being the leader in client relationships, which is why we work hard to create an environment where all employees can excel.

We are proud to have been recently recognized as Strongest Bank in Canada, Strongest Bank in North America, and third Strongest in the world. We have also been named one of Canada's Best Diversity Employers, a Best Employer for New Canadians, one of Canada's 10 Most Admired Corporate Cultures and one of the 50 Most Socially Responsible Corporations in Canada. In addition, we have eight strong Employee Affinity Networks focused on supporting the professional and personal development of more than 3,000 members

Take a moment to picture yourself working for one of Canada's leading financial institutions, where a spectrum of possible career paths offers you remarkable choice, flexibility - and a real opportunity to grow.

Explore the possibilities

CIBC is a leading Canadian-based global financial institution. Through our three major businesses - Retail and Business Banking, Wealth Management and Wholesale Banking - we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. To learn more about CIBC's Lines of Business, please visit our website.

CIBC focuses on what matters to our employees - access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance - so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.

Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.

To learn more about CIBC and the CIBC Group of Companies please visit CIBC.com.

Job Overview

Imagine working in a fast paced environment where you help clients do their every day banking and receiving something equally as valuable, a smile that says you've made their day easier. At CIBC, you'll enjoy an exciting sales and service career that's very rewarding, where you're making a difference in our clients' lives every day. So if you haven't thought about a career with CIBC, think again.

As the first person our clients see, you are the face of CIBC and as a result will be relied upon to develop a rapport with customers and provide excellent client service. CIBC offers extensive in-house training to ensure that you have a strong understanding of client needs, CIBC products and services, and the ability to process day-day banking transactions. At CIBC we offer a positive customer experience. Working as a Customer Service Representative, you will help clients achieve what matters to them.

To help you determine whether this position is a match to your skills and interests, please take approximately 90 seconds to watch the following job preview.

Job Requirements

- To create a positive client experience by understanding and meeting client needs quickly, professionally and accurately

- Identifying new sales opportunities and making quality referrals to colleagues

- The ability to work in a multi-tasking environment where a high attention to detail is required in order to balance your cash, credits and other monetary transactions

- Demonstrate a strong code of ethics while adhering to and protecting client privacy

What We're Looking For

- Successful candidates must exhibit CIBC's values of trust, team work, and accountability

- Candidates must have previous experience handling cash in a customer service or sales oriented position

- Candidates should have strong interpersonal skills and the ability to work in a fast paced team environment

Rewards and Recognition

Rewards

At CIBC, we're committed to providing employees with fair and competitive compensation that reflects individual contribution, business performance and related markets. Our total compensation programs are comprised of direct and indirect components. Together they reward employee capability and performance and promote employee well-being.

Benefits

Employee Share Purchase Plan

Employee Banking Offer

Recognition

At CIBC, there are formal and informal methods available to acknowledge employee and team contributions throughout the year. Formal recognition programs recognize outstanding performance by individuals and teams at CIBC. CIBC's formal programs include the CIBC Achievers Program, eAchievers and the Chairman's Council and President's Council Awards in Wood Gundy. We developed these programs to reward those who demonstrate our core values of Trust, Teamwork and Accountability.

Industry: Financial Services and Banking

Job Function: Customer Service