SANDMAN TERRACE - Guest Service Agent (Front Desk)

Employment type: Full-time
Sherri E. Melton
City: Terrace
Last visit: 2014-10-28
Author's ads: 1

Posted: 2014-10-28

Description:

About Us

With over 40 Hotels, Resorts, Inns and Suites from British Columbia to Quebec, and several more properties under development, Sandman is Canada's fastest-growing, privately-owned hospitality company. The Sandman Hotel Group is an equal opportunity employer with a competitive benefits program, and we're always on the lookout for motivated, enthusiastic people to join our team of dedicated hospitality professionals. If you're interested in working in the high-energy environment of Canada's hospitality industry, apply today.

Job Description

The Sandman Hotel Terrace, located at 4828 Highway #16, Terrace, BC, is currently recruiting for BOTH FULL TIME and PART TIME POSITIONS.

Job Duties

• Greet guests with a smile and answer their questions as required.

• Issues room keys, pamphlets, discount cards, etc.

• Arranges transportation for guests.

• Computes bills, collects payment and makes change for guests.

• Runs various reports on the computer for management.

• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.

• Register guests, making and modifying reservations, acting as hotel operator, and performing concierge duties with bell staff which include managing guest luggage.

• Complete shift audits as required.

• Print updated in-house, arrival, departure, and room status reports every two hours pending activity and check all unresolved departures.

• Write all wake-up call requests on specified form and enter on switchboard.

• Clean and tidy front desk area.

• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.

• Provide information to staff and/or clients about special activities.

• Observe and report any security issues to the Manager.

• Administer and manage inbound/outbound mail, (including priority post, packages, and courier services

Requirements

• High School Diploma, G.E.D. or equivalent.

• Completion of a two-year apprenticeship program, or a college program in front desk operations and/or hotel hospitality.

• 1 year or more experience as a Hotel Front Desk Clerk.

• Experience in all aspects of customer service/people management.

• Demonstrated ability to lead and direct a team.

• Able to effectively communicate both verbally and in writing

• Strong working knowledge of hospitality industry principles, methods, practices, and techniques.

• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.

• Strong working knowledge of accounting practices and principles.

• Must have the ability to multi-task, be detail-oriented, and be able to problem solve.

• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.

• Exceptional conflict resolution, negotiation, and objection handling skills.

• Able to respond quickly in a dynamic and changing environment.

• Able to build and maintain lasting relationships with corporate departments, key business partners, & customers.

• Ability to coordinate and organize meetings, exhibits, and other events.

• High level of proficiency with Microsoft and Maestro software packages.

Work Conditions

• Manual dexterity required to use desktop computer (accuracy and speed)

• High volume, fast paced work environment.

• Meet deadlines and deal calmly with stressful incidents.

• Long periods of standing.

• Must be able to lift 25 pounds.

• Overtime as required.

Compensation & Benefits:

• Wages to be negotiated based on qualifications and experience.

• Benefits include Group Life Insurance, Extended Health, Dental, Vision Care, and Medical FOR FULL TIME EMPLOYMENT ONLY. Vacation pay in excess of the Provincial Labour Standards.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Opinion (LMO) that would support a foreign worker.

Career Level: Experienced

Industry: Hospitality

Job Function: Hospitality and Food Service