TD is a great organization powered by great people who want to make a difference every day. Our over 85,000 employees world-wide are a big part of what makes TD stand out from any other organization. Every day, we deliver legendary customer and client experiences to our approximately 22 million customers. We're an award-winning organization that reinvests constantly to ensure future growth.We're recognized as an extraordinary place to work that embraces diversity, where everyone is respected and valued. TD is the sixth largest bank in North America by branches, with many exciting and challenging career opportunities in our four key businesses: : Canadian Personal and Commercial Banking - including TD Canada Trust and TD Insurance Wealth Management - including TD Waterhouse and an investment in TD Ameritrade U.S. Personal and Commercial Banking - including TD Bank, America's Most Convenient Bank Wholesale Banking - including TD Securities Job Description\Accountabilities: The Branch Administrator (BA) manages a team of Sales Assistants and other branch support staff by promoting a positive client and employee experience while increasing shareholder value. The role oversees and performs control and administration activities, identifies and implements process improvements and escalates operational and technical issues to key partners. The Branch Administrator reports to the Branch Manager. Lead, coach and oversee activities of the Sales Assistants and other branch support staffCoordinates the implementation of new policies & procedures intended to improve the quality of serviceLead and apply the performance management process, supporting employees in their personal and performance development by utilizing training and resources as appropriateEnsure branch is correctly staffed with administrative personnel as per branch allocation and where necessary post the position, screen & interview candidates, perform reference checks and extend offer employment and train new staffRemain abreast of client feedback on service quality and together with Branch Manager (BM) coach the team to prevent issues and improve the client experience and related initiativesProvide leadership for all national and branch projects and initiativesCoach and develop all branch support staff - ensure performance objectives are set, feedback is provided, annual/mid year assessments are completed and ongoing training and accreditation programs are in place Partner with Human Resources to manage employee relations matters, including disciplinary measures as necessary Provide Leadership and support to SAs and IAs, keeping team members informed through regular SA meetings and up to date on all initiatives, policies and procedures. Support the team by continuously developing knowledge in own areaContribute to the ongoing improvement of the employee experience by leading Pulse initiatives/action plans (particularly with the Support staff)Contribute to a positive working environment within the branch and with internal partnersActively participate and contribute in national BA Conference Calls, National and Regional Calls, providing input and feedback as requiredActively support the BM in achieving the branch's annual business goals and referral goals Contribute to the success of the branch through personal and team commitment Be knowledgeable of, model and ensure staff understand and comply with Bank/industry service standards, policies/procedures/controls, codes and guidelines of conduct/privacy codes/securities laws and regulations and maintain high ethical standardsMaintain control of all operational/administrative and regulatory/compliance activities as required such as Missing Document Report, Client Complaints, AML, Staff Registrations, Account Openings/DocumentationCoordinate and assist branch staff with system access, IT support, premises issues, changes in furniture and office equipmentAssist in maintaining branch security (building and system access) and ensure all branch staff are aware of premises security and emergency proceduresCoordinate the Health and Safety program for the branchMaintain an up-to-date Business Continuity Management (BCM) Plan and ensure details are communicated to and understood by all staffOversee branch reporting activities; ensure monthly reporting is monitored, accurate and verified on a timely basisMonitor branch cost centre expenditures, report unfavorable variances to plan to the BM, identify opportunities to increase efficienciesProvide support in transitioning of DIA and Competitive hiresSupport the planning and coordination of client / partner events and seminarsResponsible for Cage and Reception duties and the direct supervision of staff in these functionsEducational/Accreditations:Undergraduate Degree or Community College Diploma preferred.Licensed with Investment Industry Regulatory Organization of Canada (IIROC) as an Investment Representative (IR) or Registered Representative (RR)Other Qualifications/Skills/Experience:Previous experience in people management is requiredPrevious experience as a Branch Administrator in a brokerage environment is required. Excellent communication and interpersonal skillsProven ability to deliver a high level of client service Detail oriented and highly organizedAbility to work in a fast-paced, dynamic team oriented environment Proficient MS Office Suite
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.
Industry: Financial Services and Banking
Job Function: Accounting and Finance